Hotel Guest Services Manager

2 weeks ago


Springville, New York, United States Indus Hospitality Group Full time
Hotel Guest Services Manager Job Description

Job Summary:

We are seeking a highly skilled and experienced Hotel Guest Services Manager to join our team at Indus Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Manage the work activities of front office associates, ensuring adherence to hotel policies and procedures.
  • Assign duties and shifts to associates, observing performance and providing feedback.
  • Ensure proper cash and key control procedures are followed.
  • Answer guest inquiries and provide information on hotel services and amenities.
  • Attend staff meetings to discuss company policies and guest feedback.
  • Perform front desk duties as needed, including check-in and check-out processes.
  • Exceed guest expectations by providing exceptional service and ensuring a positive experience.
  • Monitor service trends and make recommendations to improve service and efficiency.
  • Maintain accurate records and files, including guest information and departmental reports.

Requirements:

  • 1-3 years of experience in a front office or guest services role.
  • Associate's degree or equivalent from a two-year college or technical school.
  • Basic computer knowledge, including Microsoft Excel and Word.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

What We Offer:

Indus Hospitality Group offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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