Hotel Guest Services Manager
2 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Hotel Guest Services Manager to join our team at Indus Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Manage the work activities of front office associates, ensuring adherence to hotel policies and procedures.
- Assign duties and shifts to associates, observing performance and providing feedback.
- Ensure proper cash and key control procedures are followed.
- Answer guest inquiries and provide information on hotel services and amenities.
- Attend staff meetings to discuss company policies and guest feedback.
- Perform front desk duties as needed, including check-in and check-out processes.
- Exceed guest expectations by providing exceptional service and ensuring a positive experience.
- Monitor service trends and make recommendations to improve service and efficiency.
- Maintain accurate records and files, including guest information and departmental reports.
Requirements:
- 1-3 years of experience in a front office or guest services role.
- Associate's degree or equivalent from a two-year college or technical school.
- Basic computer knowledge, including Microsoft Excel and Word.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer:
Indus Hospitality Group offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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