The Chief Operations Officer oversees essential business functions within the organization, including Utilization Review, Client Admissions, Financial Management, and Revenue Collection.

Key Responsibilities

• Leads the Utilization Review team, ensuring high standards in review processes, achieving low denial rates, and maintaining quality in appeals.
• Manages the admissions team, optimizing the workflow to ensure effective client onboarding.
• Collaborates with leadership to uphold robust systems for admissions processes.
• Oversees the facility's revenue collection efforts, striving to meet financial targets set by corporate leadership.
• Monitors overall revenue cycle management in partnership with executive leadership.
• Works alongside executive leadership on financial management to exceed budgeted program margins.
• Partners creatively with facility leaders to develop solutions that enhance program margin outcomes.
• Provides daily oversight of operational staff, ensuring workflow efficiency, quality of work, and compliance with regulations.
• Addresses various operational needs as required, including admissions and revenue collection.
• Engages in compliance initiatives and audits, implementing necessary improvements to maintain high care standards.
• Represents the facility at marketing events and professional conferences.
• In collaboration with the Director of Clinical Operations, formulates policies and procedures to support operational goals and financial performance.
• Monitors action plans aimed at improving efficiency in ongoing and new projects.
• Supervises the continuous improvement of procedures to enhance compliance, marketability, and cost-effectiveness.
• Maintains strong relationships with referral sources and marketing teams.
• Performs additional operational tasks as directed by executive leadership.

Required Skills and Qualifications

• In-depth understanding of diagnostic criteria for dual conditions and the ability to navigate care modalities.
• Awareness of diverse cultural and gender-specific issues.
• Proficiency in complex Excel spreadsheets.
• Strong interpersonal and communication skills.
• Basic computer skills.
• Creative problem-solving abilities.
• Exceptional organizational skills.
• Excellent verbal and written communication abilities.

Education and Experience

Education:

• Bachelor's degree is mandatory.
• BLS/CPR Certification is required.

Experience:

• A minimum of 5 years of relevant experience, preferably in behavioral health.
• Previous supervisory experience is essential.
• Experience with Medication Assisted Treatment (MAT) is preferred.
• Background in Admissions and Utilization Review is necessary.