Healthcare Quality Specialist

3 days ago


Jefferson City, Missouri, United States LHC Group Full time

Job Title: Healthcare Quality Specialist

About the Role:

We are seeking a skilled Healthcare Quality Specialist to join our team at LHC Group. In this role, you will be responsible for facilitating overall agency quality improvement and outcome performance.

Responsibilities:
  • Perform on-site survey readiness assessments annually using designated protocols and tools as requested
  • Partner with agency leadership in developing and implementing effective actions to mitigate quality-related findings identified in the survey readiness assessments
  • Support agencies during state and Joint Commission surveys by remaining available during the survey, assisting in the development of the required action plan, and monitoring follow-through with action plans/Evidence of Standards Compliance (ESC)|Measures of Success (MOS)
  • Maintain current knowledge of regulations affecting the agency and act as a resource to agency leadership regarding Conditions of Participation, State Minimal Standards, state-specific regulatory requirements, including discipline-specific practice acts, and Joint Commission requirements
  • Perform site visits when indicated to identify and address mitigating factors inhibiting improvement in quality performance
  • Assist agency leadership in prioritizing performance improvement activities and developing improvement plans to address and improve Value-based Purchasing, HHCAHPS, STAR, and publicly reported quality measure performance
  • Provide face-to-face exit conferences with agency leader(s) or designee after each site visit to communicate findings and discuss plans of improvement
  • Monitor internal quality chart review results and provide feedback on effective action plan development to improve results
  • Periodically perform inter-rater reliability audits on internal quality chart reviews performed by agency leaders and assist agency leaders in obtaining initial competency in the quality chart review process
  • Provide orientation to the quality and performance improvement program to new clinical and executive directors
  • Analyze data and quality reports to identify improvement opportunities and work with agency leadership to develop plans to improve overall quality performance
  • Assist agency leaders with root cause analysis and action plan development related to Sentinel Events and other identified patient safety risks
  • Review quarterly Quality and Performance Improvement Executive Summary Reports, which include an analysis of data and specific actions taken to mitigate and provide appropriate guidance to agency leaders to ensure adequacy
  • Regularly communicate progress and concerns with the respective Regional Vice President and Home Health Quality and Patient Experience Zone Manager
  • Adequately prepare for and actively participate in monthly quality review calls with manager
Requirements:
  • 3 years healthcare experience, preferably home care and/or healthcare quality-related experience
  • Bachelor's Degree in a healthcare-related field, preferred; Associate Degree acceptable for RN candidates only
  • Certification in Healthcare Quality is preferred, after first year of service
  • Current Driver's License and vehicle insurance, and access to a dependable vehicle
  • Understanding of CMS Conditions of Participation, Joint Commission Standards, and state licensing standards
  • Effective written and verbal communication skills
  • Good interpersonal skills
  • Fiscal responsibility and accountability
  • Proficient computer skills with knowledge of Microsoft Word and Excel
  • Goal-oriented and ability to affect change
Salary and Benefits:

The estimated salary for this position is $70,000 - $90,000 per annum, commensurate with experience.

LHC Group offers a comprehensive benefits package, including holiday pay, medical benefits, dental benefits, vision benefits, 401(k) retirement plan, continuing education, employee assistance programs, and more.

Location: Jefferson City, Missouri



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