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Customer Service Representative

2 months ago

Wichita, Kansas, United States Bowers Plumbing Company Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Bowers Plumbing Company. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through proactive communication, problem-solving, and product knowledge.

Key Responsibilities
  • Customer Communication: Manage inbound customer communications, including answering calls, emails, and resolving customer inquiries and issues.
  • Customer Success: Consult with customers to ensure they are leveraging our products and services to meet their unique needs.
  • Product Knowledge: Maintain up-to-date knowledge of our products and services to provide accurate and strategic information to customers.
  • CRM Management: Track customer interactions in our CRM system to ensure cross-functional awareness and relationship development.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Previous experience in customer service or a related field preferred.
  • Skills: Excellent verbal and written communication skills, self-motivation, and ability to work independently and as part of a team.
  • Software: Proficient in Microsoft Office and ability to learn new software quickly.
What We Offer
  • Competitive Pay: $14-22/hour, depending on experience.
  • Benefits: Matching Simple IRA, PTO, and advancement opportunities.
  • Work Environment: Positive and professional team atmosphere, with opportunities for growth and development.