Home Care Specialist
1 week ago
Estimated Salary: $55,000 - $70,000 per year
About Visiting AngelsVisiting Angels is a national, private duty network of home care agencies that provides essential personal senior home care services. Our mission is to deliver exceptional care and support to seniors and their families. We offer in-home care, respite care, senior personal care, elderly care, companion care, and elder care services.
Job SummaryThe Client Care Coordinator will be responsible for providing exceptional customer service, handling customer inquiries and complaints, and resolving product issues and concerns. This role requires strong communication skills, problem-solving abilities, and the ability to work effectively in a fast-paced environment.
Responsibilities
- Respond to customer inquiries and address concerns
- Provide product information and resolve customer issues
- Maintain accurate and up-to-date knowledge of our products and services
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of our evolving products and services
Requirements
- Previous experience in customer service, sales, or a related field
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Positive and professional demeanor
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