Senior Client Success Manager

5 days ago

Saint Paul, Minnesota, United States Kigo Full time
Overview
Kigo is a pioneering loyalty and digital advertising platform that connects advertisers with high-value customers through leading loyalty and rewards programs. With a strong foundation in innovative technology, we enable brands to reach millions of customers worldwide.

About the Role
This exciting opportunity as Partner Success Manager at Kigo offers the chance to drive partner success and company growth by delivering impactful loyalty experiences and advertising campaigns. As a key member of our merchant advertising team, sales team, and development team, you will collaborate closely to foster strong relationships, implement effective solutions, and expand our loyalty media network.

Key Responsibilities:
  • Serve as the primary point of contact for assigned Kigo partner accounts, ensuring exceptional customer satisfaction.
  • Collaborate with cross-functional teams to deliver tailored solutions to our partners, meeting their unique needs and goals.
  • Coordinate the implementation of Kigo's loyalty wallet solutions, ensuring seamless integration with client systems and exceeding expectations.
  • Communicate effectively with technical and non-technical stakeholders, practicing active listening to address client concerns and needs.
  • Monitor and report program performance and results, identifying areas for improvement and proposing innovative solutions.
  • Pursue opportunities for account growth, including upselling and cross-selling additional services, to maximize revenue potential.
  • Gather and communicate partner feedback to inform continuous product enhancement.
  • Ensure compliance with data sharing agreements and privacy regulations in partner implementations, upholding the highest standards of security and integrity.

Requirements:
  • 3-5 years of experience in account management, preferably in loyalty programs or fintech.
  • Demonstrated customer obsession, empathy, and exceptional active listening skills.
  • Passion for learning and curiosity about technology, loyalty programs, and client industries.
  • Exceptional written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders.
  • Strong understanding of loyalty programs, digital wallets, and mobile payment technologies.
  • Excellent project management skills with a track record of successful product implementations.
  • Familiarity with CRM systems, data analytics tools, and data privacy regulations.
  • Adaptability and willingness to learn new technologies and industry trends.

What We Offer:
  • A competitive salary range of $90,000 - $110,000 per annum, commensurate with experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work at the forefront of technology, marketing, and loyalty, driving innovation and growth in the dynamic loyalty marketplace.

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