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Team Lead

2 months ago

Mooresville, North Carolina, United States Rita's Italian Ice and Custard of Lake Norman Full time
Job Summary

Rita's Italian Ice and Custard of Lake Norman is seeking a highly skilled and experienced Restaurant Manager to oversee the daily operations of our establishment.

Key Responsibilities:

  • Team Leadership: Supervise and train a team of treat team members to ensure exceptional customer service and a smooth dining experience.
  • Treat Preparation: Prepare and serve Rita's proprietary Italian ice and other treats to guests.
  • Customer Service: Provide guests with a level of service beyond their expectations, demonstrating sensitivity to their individual needs and making a memorable connection.
  • Facility Maintenance: Maintain a clean and well-organized facility, adhering to Rita's standard operating procedures and ensuring excellence in sanitation and food quality.
  • Operations Management: Manage daily cleaning tasks, supervise staff, and ensure stations are sanitized, organized, and sufficiently stocked.
  • Inventory Management: Oversee inventory levels, including supplies and equipment, to ensure efficient operations.
  • Scheduling: Create and manage schedules for treat team members, ensuring adequate coverage during peak periods.
  • Delivery and Catering: Manage third-party delivery and catering services, ensuring seamless execution and excellent customer satisfaction.

Requirements:

  • Leadership Skills: Proven ability to lead and motivate a team, with a strong focus on customer satisfaction and employee development.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with guests, staff, and vendors.
  • Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Physical Demands: Ability to lift and/or carry at least 40 lbs, with a strong focus on maintaining a safe and healthy work environment.
  • Availability: Availability to work a variety of shifts, including weekdays and weekends, with a flexible schedule to meet the needs of the business.