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Head Reception Agent

2 months ago

Durham, North Carolina, United States free-classifieds-usa Full time

Position: Lead Front Desk Agent

Company Overview: Join a leading name in the hospitality industry, where your career can flourish and your contributions are valued.

Role Overview: As a Lead Front Desk Agent, you will play a crucial role in ensuring guest satisfaction and operational efficiency at the front desk.

Key Responsibilities:

  • Assist team members in resolving payment issues and enhance guest satisfaction.
  • Manage guest check-ins and check-outs, ensuring a seamless experience.
  • Handle various payment methods, including credit cards and cash transactions.
  • Proactively address potential overbooking situations and arrange alternative accommodations when necessary.
  • Respond to guest inquiries and requests with professionalism and clarity.
  • Collaborate with housekeeping to ensure room readiness for incoming guests.
  • Maintain accurate records of arrivals, departures, and special requests.
  • Process personal and traveler's checks as needed.
  • Document important information in shift logs and maintain financial accuracy.
  • Support management in training and motivating staff, serving as a role model.
  • Report any workplace incidents and adhere to safety protocols.
  • Maintain a professional appearance and uphold company standards.
  • Anticipate and address guest needs effectively.
  • Foster positive relationships with colleagues and ensure adherence to quality standards.
  • Perform physical tasks as required, including lifting and moving items.

Why Join Us? Be part of a company recognized for its commitment to diversity and inclusion, offering a supportive and dynamic work environment.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.