Customer Service Leader

3 weeks ago


Morristown, Tennessee, United States HYATT Hotels Full time
Lead the Way as a Customer Service Leader

Hyatt Regency Morristown is seeking an experienced Customer Service Leader to join our Front Desk team. As the face of our hotel, you will be responsible for ensuring that every guest has a memorable and enjoyable stay. With a strong focus on customer satisfaction, you will develop and implement strategies to drive revenue growth and improve operational efficiency.

Our hotel features 31,000 square feet of revitalized meeting and banquet space, making us the premier choice for events and conferences in the Tri-State area. Our 256 stylish guestrooms, including 50 spacious studio suites, offer the perfect blend of comfort and luxury. With a range of amenities, including a fitness center and on-site restaurant, we cater to the needs of both business and leisure travelers.

We offer an estimated annual salary of $75,000 - $90,000 based on experience, along with exceptional corporate benefits, including free hotel stays, work-life balance initiatives, and comprehensive health insurance plans. As a valued member of our team, you will also enjoy flexible scheduling, paid time off, and opportunities for professional development and growth.

To be considered for this exciting opportunity, you must have at least 4 years of experience in a Front Desk or Guest Services role, with a proven track record of providing exceptional customer service. A degree in Hospitality or a related field is highly desirable. The successful candidate will also have excellent communication and leadership skills, with the ability to motivate and inspire a high-performing team.

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