Customer Supply Chain Operations Manager
6 days ago
Energizer Holdings is a global organization that creates products to make lives easier and more enjoyable.
Job OverviewThe Customer Supply Chain Specialist plays a crucial role in ensuring timely communication with customers about order status, managing and processing all order exceptions, and generating credit/debit notes as necessary.
This hands-on role requires a meticulous and independent individual who can work closely with various parties, including Finance, Controllership, Commercial, Distribution Center, and freight forwarders/3PLs.
The successful candidate will be responsible for:
- Ensuring timely communication with customers about order status
- Managing and processing all order exceptions & deductions
- Generating credit/debit notes if necessary
- Working closely with respective sourcing locations' Supply Planners to ensure on-time product availability
- Managing product phase-in/phase-out
- Working closely with Distribution Center on orders being released for timely picking & delivery and or product returns
- Working closely with freight forwarder/3PL on on-time shipping document availability and ensuring on-time dispatch of shipping documents to Customers to avoid penalty and demurrage claims (for export shipments)
- Ensuring customer order forms are updated and reflect correct product details and pricing (Excel Order Forms)
- Meeting agreed Service Level Fulfillment metrics and taking necessary escalation protocols in case of major supply issues (delay, disputes etc.)
- Generating proforma invoices and ensuring advance payments are received or Letters of Credit (LCs) are prepared and negotiated cleanly to avoid any Receivable issues (if applicable)
- Working closely with Master Data for on-time customer master or product master setup
The ideal candidate will possess:
- Bachelor's degree or equivalent education
- Ideal 5+ years relevant work experience in order management and customer service
- Working knowledge of Order to Cash systems
- Preferably strong user in SAP, iScala, or large-scale ERP environments
- Experience working in a matrix environment in a global multinational company would be advantageous
We strive to create a supportive work environment centered around colleagues' professional and personal well-being. Our total rewards package provides comprehensive benefits to attract, retain, and protect our colleagues - including health and welfare insurance, parental leave, paid time off, and retirement savings plans.
Total Rewards Package
The salary range for this position is USD $77,000.00/Yr. - USD $88,000.00/Yr. Actual base salary offered to a candidate may vary based upon factors including, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. Bonus: This position is bonus eligible.
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