Retail Customer Service Representative

4 days ago


Lawrenceville, Georgia, United States NIKE Full time
About Us
Nike is committed to employing a diverse workforce. We believe in providing equal opportunities for all applicants, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

We are looking for a talented individual who shares our commitment to excellence, diversity, and inclusion. As a Sales Floor Associate, you will play a critical role in delivering exceptional customer experiences, driving sales growth, and contributing to a positive and inclusive store culture.

The estimated salary for this position is $16.50/hour, based on national averages for similar positions in retail sales. This compensation package includes discounts for you and your family from Nike, Converse, and Jordan, up to 50% off.

Job Description
This role involves working in a dynamic environment, interacting with customers from diverse backgrounds and cultures. You will be responsible for maintaining a high level of customer satisfaction, ensuring that every customer leaves the store feeling seen, heard, and valued.

As a Sales Floor Associate, you will also be expected to maintain a strong knowledge of Nike products and services, staying up-to-date on new releases, promotions, and events. You will work collaboratively with your teammates to achieve sales goals and deliver exceptional customer experiences.

Key Responsibilities
- Provide personalized recommendations to customers
- Ensure exceptional customer satisfaction through prompt and friendly service
- Collaborate with teammates to achieve sales goals and deliver exceptional customer experiences
- Maintain a strong knowledge of Nike products and services
- Perform cash register duties, shipping, receiving, stocking products, and cleaning visual displays

Requirements
- Must be at least 18 years old (U.S)
- Flexibility to work nights, weekends, and holidays based on store needs
- Excellent communication skills
- Ability to learn and train on the latest products and technologies
- Physical requirements include the ability to bend, squat, reach, climb a ladder, and stand for extended periods with or without reasonable accommodations.

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