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Clinical Support Associate

2 months ago

Grinnell Iowa, United States UnityPoint Health Full time
Job Summary

We are seeking a skilled Clinical Support Associate to join our team at UnityPoint Health. As a Clinical Support Associate, you will play a vital role in supporting our clinical staff and providing exceptional patient care.

Key Responsibilities
  • Assist providers and clinical staff with obtaining basic vital information, preparing patients for examination, treatment, and minor surgical procedures.
  • Demonstrate competence in clinical skills necessary to carry out assigned job duties.
  • May be required to draw and collect blood and other samples from patients and prepare specimens for laboratory analysis.
  • Perform EKGs and apply nursing process (assessment, diagnosis, planning, intervention, and evaluation) within licensure guidelines.
  • Administer vaccines and ordered medications by oral, IM, SQ, or ID routes.
  • Telephone triage by providing and documenting advice for home care of illness/conditions; conducting follow-up phone calls regarding patient's health and progress as necessary.
  • Schedule referrals for patients with specialist or outpatient as requested by the provider.
  • Complete appropriate forms or requisitions needed for referrals or lab testing, including prior authorizations.
  • Responsible for tracking system for follow-up appointments related to office visits, laboratory tests, and procedures to regularly follow patients monitoring disease status.
  • Provide appropriate and timely documentation in the patient's electronic health record using standardized workflows and processes.
  • Assists leadership with quality and other clinic initiatives as needed.
  • Keeps log on sample drugs, MSDS sheets, assists with safety surveys, tracks out-dates, AED log, and monitors refrigeration for immunizations.
  • Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails, and regularly checking information on the organization's intranet site.
  • Demonstrate initiative to improve responsibilities; be open and objective to other's views; give welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
  • Perform other duties as requested by clinic leadership to facilitate the smooth and efficient operations of the office.
Requirements
  • Graduated from an accredited program for Licensed Practical Nurses or Medical Assistants.
  • Computer data entry experience.
  • Lab skills preferred; will train.
  • Previous clinical experience in a medical office preferred.
  • Current license to practice nursing in the state of Iowa for Licensed Practical Nurse; or current medical assistant certificate under AAMA.
  • Current BLS (CPR) and Mandatory Reporter certificate within first 90 days.
  • Valid driver's license when driving any vehicle for work-related reasons.