Care Navigator

3 weeks ago


Austin, Texas, United States Mobile Loaves & Fishes Full time
About the Role

The Neighbor Care Navigator is a vital member of our team, responsible for providing support and guidance to our neighbors as they navigate the Community First Village community. This role requires a compassionate and empathetic individual who can build strong relationships with our neighbors and connect them with the resources they need to thrive.

Key Responsibilities
  • Be the primary point of contact for neighbors seeking assistance through Neighbor Care
  • Develop and maintain positive relationships with neighbors, fostering a supportive environment
  • Navigate neighbors to the correct resources and services based on their needs
  • Monitor the Neighbor Support Form and make referrals as needed
  • Track and follow up on referrals to ensure neighbors receive the support they need
  • Perform regular follow-ups with neighbors to assess their needs and connect them with additional resources
  • Maintain accurate data and produce reports as required
  • Assist neighbors in accessing Dignified Income opportunities
  • Coordinate medical transportation requests and communicate schedule changes
  • Support Partner Staffing meetings, take notes, and distribute action items
  • Manage administrative tasks related to the HEB RX Delivery Program
  • Attend regular staff and Neighbor Care team meetings
  • Collaborate with MLF and Neighbor Care leadership to achieve our goals and support our neighbors
Requirements
  • 1-2 years of experience in a related field
  • Passion for serving those experiencing homelessness and alignment with MLF's vision, mission, and values
  • Strong critical thinking skills, with the ability to analyze information and develop solutions
  • Proficiency in Microsoft 365
  • Experience working with people in escalated situations, with de-escalation training preferred
  • Attention to detail and strong time management skills
  • Flexibility and adaptability, with the ability to adjust priorities as needed
  • Strong interpersonal skills, with the ability to communicate clearly and discreetly
  • Ability to manage neighbor concerns with empathy and professionalism
Benefits
  • Day one 100% Employer-paid health, dental, vision, life, STD, and LTD insurance
  • Generous paid time off and holiday pay
  • Matching 401(k) retirement plan
  • Corporate discount program
  • Professional development opportunities
  • Employee assistance program
  • Paid parental leave
  • Wellness partnership benefits

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