Member Service Specialist II
3 weeks ago
We are seeking a highly skilled Member Service Specialist to join our team at Vibe Credit Union. In this role, you will be responsible for providing exceptional member service and performing a variety of tasks to ensure the satisfaction of our members.
Key Responsibilities
- Handle incoming phone calls and direct members to the proper area or department.
- Educate members on products and services, answer questions, and provide general information.
- Process changes of name, address, or other account information, verify deposits, and maintain accurate records.
- Maintain a clean and organized workspace, including rate boards, lobby, and teller queue-line.
- Follow company policies and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD).
- BUILD strong relationships with members and actively cross-sell beneficial products and services.
- Respond to member requests and provide effective solutions to resolve situations.
- Complete daily, monthly, and quarterly reports and assignments.
Requirements
- High school graduate or equivalent required.
- Customer/member service experience preferred.
Benefits
We offer a competitive salary of $42,000 per year, as well as opportunities for growth and development within the company.
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