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Supply Chain Operations Supervisor

2 months ago

Long Beach, California, United States LX Pantos America, Inc Full time

At LX Pantos America, Inc., we are committed to delivering exceptional value in diverse logistics sectors, including project cargo, breakbulk, general cargo, consolidation, door-to-door services, container freight, bonded transportation, customs clearance, delivery, storage, and consulting. Our extensive global networks are designed to minimize logistics costs for our clients while providing unparalleled service, supported by our integrated systems connecting major ports and airports worldwide.

We are currently seeking a dedicated Logistics Operations Manager who thrives in a dynamic environment and is eager to utilize their expertise to foster positive outcomes for both themselves and LX Pantos America.

KEY RESPONSIBILITIES

  • Oversee E-commerce accounts, including warehouse operations and transportation management, while maintaining P&L accountability.
  • Facilitate communication between customers and vendors to ensure order and sales fulfillment.
  • Manage vendor relationships, including staffing agencies.
  • Process and record invoices issued to customers in the system.
  • Verify and document invoices received from vendors.
  • Address and manage customer inquiries and issues, escalating to sales management for timely resolutions as necessary.
  • Assist with customer service requests and inquiries involving UPS, FedEx, USPS, etc. (Claims, Tracking, etc.).
  • Evaluate sales and operational KPIs, such as timely order fulfillment and customer satisfaction.
  • Support sales management with administrative tasks, including sales quotes, proposals, contracts, and agreements.
  • Respond to additional ad hoc requests and tasks as assigned.

QUALIFICATIONS

  • Bachelor's Degree in Business Management, Business Administration, or a related field (Preferred).
  • Bilingual proficiency in Korean and English is required.
  • A minimum of 6 years of experience in Logistics Operations or Customer Service Operations.
  • Strong interpersonal and communication skills, both verbal and written.
  • Ability to thrive in a fast-paced, team-oriented environment.
  • Professional working proficiency or bilingual capability in English and Korean (Preferred).
  • Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint, etc.).

EMPLOYMENT TYPE: Regular, Full-time

BENEFITS: Comprehensive medical, dental, vision, life insurance, short-term and long-term disability, accidental death and dismemberment coverage, 401K plan, and generous paid time off/holidays.

WORK SCHEDULE: Monday to Friday, 08:30 AM to 5:30 PM