Client Success Specialist
3 weeks ago
We are seeking a highly skilled Client Success Specialist to join our team at Feufo Inc. as a Customer Success Manager. The successful candidate will be responsible for managing large, high-profile client accounts, ensuring successful onboarding, and driving revenue growth through upselling, renewals, and churn prevention.
Key Responsibilities:- Manage Large Accounts: Oversee a portfolio of key accounts, acting as their trusted advisor to ensure long-term success and satisfaction.
- Client Onboarding: Lead the onboarding process for new clients, ensuring smooth integration and full understanding of the platform's features.
- Account Growth: Identify opportunities for upselling, cross-selling, and expanding the use of our products within large accounts.
- Renewals Retention: Drive contract renewals and reduce churn by building deep relationships and ensuring clients achieve desired outcomes with our platform.
- Issue Resolution: Collaborate with internal teams to resolve customer issues promptly and efficiently.
The ideal candidate will have 3-8 years of experience in Customer Success, Account Management, or related client-facing roles, with a proven track record of managing high-value accounts, upselling, and achieving high retention rates. A strong relationship management, negotiation, and communication skills are essential for this role.
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