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Retail Operations Manager
2 weeks ago
Michaels is the best place for all things creative, with a history dating back to 1973. We have over 1,300 stores across North America and a strong online presence.
About the RoleThis is an exciting opportunity to join our team as a Customer Experience Lead. You will play a key role in delivering effective front-end operations and expectations that meet our Brand Promises.
- Deliver a customer-centric shopping experience by managing and executing shrink and safety programs.
- Assist with cash reconciliation and bank deposits, ensuring accurate financial records.
- Participate in truck unloading and stocking processes, ensuring timely completion within budget.
You will also be responsible for training and developing your team to achieve results, supporting Talent Development and projecting a positive image.
Required Skills and QualificationsTo succeed in this role, you will need:
- Retail management experience, preferably in a creative or artistic environment.
- Strong leadership and communication skills, with the ability to motivate and develop your team.
- A customer-centric approach, with a focus on delivering exceptional service and support.
You must also be able to lift heavy boxes and access high shelves by ladder or similar equipment.
BenefitsAt Michaels, we offer a comprehensive benefits package, including:
- Health insurance (medical, dental, and vision)
- Paid time off
- Tuition assistance
- Generous employee discounts
- Much more