AI Business Systems Analyst II
1 week ago
The estimated average salary for this role is $95,000 per year, based on industry standards and location.
About the JobWe are seeking an AI Business Systems Analyst II to help us design and develop conversational interfaces for eBay's customer self-service and agent-facing productivity solutions. The ideal candidate will have experience working with NLU models and developing customer-friendly conversational flows.
Key Responsibilities- Design and develop conversational interfaces for eBay's customer self-service and agent-facing productivity solutions.
- Partner with our Conversational Designers to develop customer-friendly, conversational flows to guide customers to relevant answers and self-service options.
- Evaluate existing capabilities and various workflow automation into the conversational experience to enable customers to self-serve.
The selected candidate must have:
- Hands-on experience in the development, training, and tuning of NLU models.
- Experience with analyzing the performance of automated self-service platforms based on statistical analysis and bulk session analysis to identify improvement opportunities.
- Experience with producing performance reports to track KPIs.
- Experience with productivity suites: Microsoft, Google, etc.
- Demonstrated experience in articulating, negotiating, and refining analysis and solutions with partners.
- Experience in a customer service or contact center environment.
- Comfort operating in global environments across cultures, locations, and time zones.
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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