Healthcare Communications Liaison

6 days ago


Winter Haven, Florida, United States BayCare Health System Full time
Job Title: Healthcare Communications Liaison

We are seeking a highly skilled Healthcare Communications Liaison to join our team at BayCare Health System. This role is responsible for providing exceptional customer service to patients, families, and healthcare professionals via hospital switchboards.

The ideal candidate will have a strong ability to multitask, work effectively in a fast-paced environment, and maintain accurate records. As a key member of our team, you will be the initial point of contact for multiple BayCare Health System hospitals and provide prompt responses to internal and external inquiries.

**Key Responsibilities:**

  • Respond promptly to internal and external customer inquiries
  • Transfer calls to appropriate areas
  • Schedule customer appointments for various procedures and/or through various departments
  • Resolve issues in an appropriate and timely manner

**Requirements:

  • 1 year of previous customer service and/or emergency response experience
  • Basic experience using Microsoft Office or other computerized systems
  • Proficiency in the following modalities within 240 hours of training: Customer Service and Emergency Response

**Compensation:** $45,000 - $60,000 per year, depending on experience



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