Air Conditioning Operations Manager
1 week ago
Company Overview
Southern Home Services LLC is a leading residential HVAC, Plumbing and Electrical company with a strong presence in the United States. Our company acquires, owns, and operates businesses across various regions.
Job Summary
We are seeking an experienced Air Conditioning Operations Manager to join our growing team. This role offers a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth opportunities.
About the Role
The ideal candidate will have 5+ years of hands-on experience in HVAC service, demonstrating deep industry knowledge and expertise. They will be responsible for driving profitability and customer satisfaction by enhancing revenue growth while consistently delivering exceptional customer service.
Key Responsibilities
- Drive profitability and customer satisfaction by enhancing revenue growth while consistently delivering exceptional customer service.
- Evaluate and schedule service work to effectively utilize manpower, maximizing profitability and operational efficiency.
- Develop, manage, and oversee departmental budgets to ensure financial objectives are met.
- Oversee the ordering and allocation of materials and equipment to ensure they are available for scheduled jobs.
- Schedule timely repairs and maintenance for parts to reduce job completion delays and ensure smooth operations.
- Engage in research and contribute to the marketing strategies of the department to drive business growth.
- Generate and review performance reports with management to monitor and improve departmental operations.
- Track and measure inventory, tools, and vehicle usage to ensure accurate records and efficient resource management.
- Instruct and guide crews on proper material use and ensure high-quality workmanship.
- Review payroll records to verify accurate and timely technician compensation.
- Ensure employees have access to the necessary tools, which are well-maintained and ready for use.
- Assist in the dispatching process to ensure the appropriate technician is assigned to each service request.
- Address and resolve customer issues and complaints promptly to maintain high levels of customer satisfaction.
- Evaluate staff performance to identify training needs and provide on-the-job training and support.
Salary and Benefits
The estimated annual salary for this role is $80,000 - $120,000, depending on experience. We offer a comprehensive package of benefits, including reliable, year-round work, weekly paychecks, paid time off, and paid holidays. Additional perks include medical, dental, and vision benefits, health savings accounting, flexible spending account, growth opportunities, employee discounts, and company-paid short-term life insurance.
Requirements
To be successful in this role, you will need:
- 5+ years of hands-on experience in HVAC service, demonstrating deep industry knowledge and expertise.
- Working knowledge of HVAC systems, gas piping, electricity, plumbing, and airflow.
- Proven ability in supervision, with strong communication, computer, and mathematical skills to effectively manage and optimize operations.
- A proactive and enthusiastic approach with a strong commitment to delivering high-quality work and maintaining a positive work environment.
- Dedicated to providing outstanding customer service and ensuring client satisfaction.
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