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Sales Associate

2 months ago

Denton, Texas, United States Ace Hardware Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Ace Hardware. As a Sales Associate, you will play a critical role in providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Customer Service:
    • Provide a positive representation of Ace Hardware and proactively assist customers in solving problems.
    • Greet customers entering and throughout the store, thank customers when finished, and when they are leaving the store.
    • Possess a friendly outgoing demeanor, work well with customers as well as associates.
    • Ensure all pages and calls are answered promptly, courteously, and effectively.
    • Forward any customer complaint that cannot be handled to a member of management.
    • Possess strong product knowledge and knowledge of store layout and location of products.
    • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
  • Store Operations:
    • Assist in creating a positive, professional, and safe work environment.
    • Assist with receiving, checking in, and stocking of merchandise throughout the store.
    • Assist with maintaining back stock levels.
    • Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
    • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
    • Assist with merchandise resets through the store.
    • Provide assistance to Department Specialists, i.e., price changes, special orders.
    • Ensure signage is current throughout the store.
    • Operate forklift with proper training.
    • Communicate any Store Support Center issue to General Manager for follow-up.
    • Communicate any merchandising, cost control, or sales idea to General Manager.
    • Participate in store meetings.
    • Be professional in appearance and actions.
    • Perform all other duties as assigned.
Requirements
  • Education/Training:
    • High School or GED equivalent.
  • Experience:
    • Formal retail experience preferred.
  • Physical Demands:
    • Standing, walking, lifting (up to 60lbs), and climbing.