Expeditor

3 weeks ago


New York, New York, United States Miller's Ale House Full time
Expeditor Job Description

We are seeking a highly skilled Expeditor to join our team at Miller's Ale House. As an Expeditor, you will play a critical role in ensuring that every guest receives their food hot and exactly as described on the menu.

Key Responsibilities:
  • Guarantee that every guest receives their food hot and exactly as described on the menu.
  • Work directly with both BOH and FOH Team Members to ensure all guest needs are fulfilled in a timely manner.
  • Act as liaison between FOH and BOH Team Members to ensure all guest requests are accommodated.
  • Ensure menu knowledge to address any server or bartender questions about the menu, including food allergy issues.
  • Uphold recipe specifications and perfect presentation of every dish.
  • Ensure every dish reaches guest piping hot by calling for food runners.
  • Drive ticket times while ensuring proper food handling and sanitation of work areas.
  • Communicate any potential guest issues, Team Member issues, and/or long ticket times to Management.
  • Maintain neat and organized work areas; to include sweeping and mopping as needed.
  • Set up Team Members for success at shift change by accomplishing end of shift side work and ensuring work areas are stocked and ready for take over.
  • Notify Management immediately of any potential guest or Team Member issue.
Requirements and Qualifications:
  • Arrives to work on time as scheduled in full uniform.
  • Acknowledges all Guests that come within five feet in a smiling, friendly manner.
  • Adheres to all service standards to indirectly create Ale House Raving Fans.
  • Supports Front and Back of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member's responsibility.
  • Positively communicates with other Team Members and Management to keep one another informed.
  • Possesses strong communication skills and the ability to work alone as well as with a team.
  • Ability to multitask and work in a fast-paced environment.
  • Possesses basic reading skills.
  • Must be a minimum of 18 years of age unless otherwise dictated by state law.
Physical Demands:
  • Remain standing for extended periods of time in a work area that has an elevated air temperature.
  • Reaching, bending, pushing/pulling, lifting, and squatting, up to 30 lbs., for short distances.
  • Frequent communication with Managers and Team Members. Must be able to exchange accurate information in these situations.

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