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Service Quality Specialist

2 months ago

Marquand, Missouri, United States Knowledge Services Full time

Knowledge Services is seeking a highly skilled Service Quality Specialist to join our team.

 

Job Summary:

The Service Quality Specialist will be responsible for investigating and resolving customer complaints and concerns regarding our services. This role will work closely with our operations team to identify areas for improvement and implement changes to enhance the overall customer experience.

 

Key Responsibilities:

• Investigate and respond to customer complaints and concerns in a timely and professional manner.

• Collaborate with operations personnel to identify and address service issues.

• Analyze data and customer feedback to identify trends and areas for improvement.

• Develop and implement solutions to improve customer satisfaction and loyalty.

• Provide excellent customer service and communicate effectively with customers, employees, and management.

• Maintain accurate records and reports of customer complaints and resolutions.

• Participate in quality improvement initiatives and contribute to the development of policies and procedures.

 

Requirements:

• High school diploma or equivalent required.

• 2+ years of experience in a customer-facing role, preferably in a service industry.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong analytical and problem-solving skills.

• Proficiency in Microsoft Office and other software applications.

• Ability to work in a fast-paced environment and prioritize multiple tasks.

 

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• Collaborative and dynamic work environment.

• Recognition and rewards for outstanding performance.