Pharmacy Operations Manager

2 weeks ago


Murfreesboro, United States Walgreens Full time
Job Summary

We are seeking a highly skilled Pharmacy Operations Manager to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for overseeing the day-to-day operations of our pharmacy, ensuring efficient workflow, and providing exceptional customer service.

Key Responsibilities
  • Manage and supervise pharmacy technicians and cashiers to ensure smooth operations and high-quality patient care.
  • Develop and implement processes to improve pharmacy workflow, efficiency, and customer satisfaction.
  • Collaborate with pharmacists to ensure compliance with company policies, laws, and regulations.
  • Lead training and development programs for pharmacy technicians and cashiers.
  • Monitor and analyze pharmacy financials, operational quality, and customer service metrics.
  • Develop and maintain strong relationships with customers, patients, and retail partners.
  • Manage community outreach programs, including immunization clinics and community events.
  • Ensure accurate processing of insurance claims and resolve customer issues.
  • Participate in key store/pharmacy meetings and communicate with pharmacy team members.
Requirements
  • High School Diploma or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Fluency in reading, writing, and speaking English (except in Puerto Rico).
  • Ability to work flexible schedule, including evening and weekend hours.
Preferred Qualifications
  • Previous people management/leadership experience.
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.


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