Animal Care Center Front Desk Associate

2 weeks ago


Seven Fields, Pennsylvania, United States Mission Veterinary Partners Full time
Job Summary

The Receptionist is a critical role in creating a positive and memorable experience for our clients and their pets. As the first point of contact, you will be responsible for providing exceptional customer service, handling client inquiries, and supporting our veterinary team in daily patient and client care.

Key Responsibilities
  • Client Service: Greet clients and pets with a smile, answer phone calls promptly, and provide knowledgeable advice on animal care and veterinary services.
  • Scheduling and Coordination: Schedule appointments and surgeries, make confirmation calls, and ensure accurate medical records.
  • Financial Transactions: Collect payment, process credit cards, and verify client eligibility for charge accounts.
  • Administrative Tasks: Enter accurate charges, fill prescriptions, and provide routine administration instructions to clients.
  • Team Support: Assist veterinarians, technicians, and other staff members in daily patient and client care.
Requirements
  • Commitment to Excellence: Demonstrate a commitment to our core values and mission statement.
  • Communication Skills: Possess excellent communication and interpersonal skills, with the ability to handle varied and sometimes difficult situations.
  • Technical Skills: Have working knowledge of veterinary terminology, computer literacy, and ability to use communication tools.
  • Emotional Intelligence: Display tact and respect with clients and team members, even in busy or hectic situations.
About Us

Mission Veterinary Partners is a dynamic and employee-driven organization committed to providing a fun and healthy work environment. We pride ourselves on delivering the highest quality of medicine and customer service. If you are passionate about animal care and customer service, we encourage you to apply for this exciting opportunity.


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