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Financial Services Representative
1 week ago
About Us:
Fifth Third Bank is a leading financial institution dedicated to delivering exceptional customer experiences. We are seeking a talented Financial Services Representative to join our team in Holland, MI.
Job Summary:
This role involves providing top-notch customer service and support to our clients. As a Financial Services Representative, you will be responsible for deepening relationships with customers, addressing their specific needs, and guiding them to meet their financial goals.
Key Responsibilities:
- Customer Experience:
- Treat customers with genuine care by listening to their specific needs and providing seamless solutions.
- Provide follow-up to customer questions and find solutions to address issues promptly.
- Maintain a position of trust and responsibility by keeping all customer business confidential.
- Operations:
- Perform daily office responsibilities to maintain the efficient operation of the office.
- Maintain a balancing record that is in line with policy and find outages as needed.
- Referrals:
- During customer interactions, identify customer needs and refer them to Bankers and business partners for consultative conversations.
Requirements:
- High School Diploma/GED
- Cash handling experience
- Excellent communication and interpersonal skills