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Customer Relationship Manager

2 months ago

West Berlin, New Jersey, United States Toner Buzz Full time
{"title": "Customer Relationship Specialist", "description": "Build Lasting Relationships with Our Customers

Toner Buzz is seeking a skilled Customer Relationship Specialist to join our team. As a key member of our customer success team, you will be responsible for building and maintaining strong, lasting relationships with our existing customer base.

Key Responsibilities:

  • Customer Engagement: Regularly connect with existing customers to understand their ongoing needs and preferences.
  • Satisfaction Management: Proactively address and resolve any customer concerns or issues, aiming for swift and positive resolutions that build trust and satisfaction.
  • Feedback Collection: Serve as a liaison between customers and our internal teams, sharing insights and feedback to help improve our products and services.
  • Relationship Building: Develop and maintain strong relationships with customers, focusing on long-term satisfaction and retention.
  • Collaborative Sales Support: Work alongside the sales team to introduce customers to new or additional products that meet their evolving needs.

Requirements:

  • Demonstrated experience in customer service, account management, or a related field, with a strong focus on building customer relationships.
  • Excellent communication and interpersonal skills, with the ability to engage customers positively and effectively.
  • A proactive approach to problem-solving, with a knack for identifying and addressing customer needs before they escalate.
  • Proficiency in CRM software and Microsoft Office Suite, with strong organizational skills to manage multiple customer accounts efficiently.
  • A genuine passion for delivering exceptional customer service and contributing to a team's success.

We Offer:

  • A competitive salary of $60,000 per year, with a clear structure for performance-based rewards focused on customer satisfaction and retention metrics.
  • A dynamic and supportive work environment where your contributions to customer success are valued and recognized.
  • Opportunities for professional growth in a fast-paced e-commerce company leading the toner supply industry.
  • A culture that values collaboration, innovation, and the well-being of every team member.

What We're Looking For:

We're looking for a skilled and passionate Customer Relationship Specialist who is dedicated to building strong relationships with our customers. If you have a proven track record of delivering exceptional customer service and are passionate about building long-term relationships, we'd love to hear from you.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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