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Customer Service and Sales Representative

2 months ago

Panama City Beach, Florida, United States Holiday Beach Companies Full time
Job Overview

Holiday Beach Companies is seeking a dedicated full-time Customer Service and Sales Representative to assist clients in booking their ideal vacation homes. If you excel in customer service and are eager to be part of a thriving organization that appreciates its workforce, this opportunity may be for you.

This role offers a competitive compensation of $18/hour.

We provide an array of benefits, including health, dental, vision, life insurance, short- and long-term disability, paid time off (PTO), and paid holidays after 60 days of employment.

If this aligns with your career aspirations, we encourage you to explore this opportunity further.


About Holiday Beach Companies

Holiday Beach Companies comprises five distinct entities, offering comprehensive services in Real Estate, Development, Construction, Mechanical, and Rentals. We specialize in providing luxurious vacation rentals along Florida's Panhandle.

Additionally, we offer various amenities and services, such as daily beach chair rentals, paddleboard experiences, charter fishing trips, and more, ensuring our guests enjoy their vacations to the fullest.


Key Responsibilities

As a Customer Service and Sales Representative, you will play a crucial role in our operations, collaborating with guests and your colleagues to deliver exceptional luxury and customer service. Your responsibilities will include:

  • Responding to inquiries and addressing concerns via phone or email promptly.
  • Encouraging reviews and collaborating with Property Managers to achieve five-star ratings.
  • Providing backup support for service inquiries and entering calls into our systems.
  • Staying informed about property amenities, services, pricing, and layouts to assist customers effectively.
  • Ensuring guest contracts are properly filed.
  • Inputting reservations into our software and sending confirmation communications.
  • Maintaining booking calendars and synchronizing across platforms.
  • Working with property managers to resolve guest concerns regarding property conditions and requests.
  • Contacting guests prior to arrival to offer additional items and amenities.
  • Conducting welcome calls and sending welcome emails before guest arrivals.
  • Managing beach chair schedules and ensuring beach services assistants have necessary information.
  • Participating in training and other tasks as assigned by management.

Qualifications
  • Valid driver's license.
  • High school diploma or equivalent.
  • Proficiency in Microsoft Outlook, Word, and Excel.
  • Ability to navigate multiple flights of stairs as needed.
  • Capability to stand or sit for extended periods.

Are you a collaborative individual who thrives in a fast-paced environment? Do you possess strong organizational skills and attention to detail? If so, you may be an excellent fit for this customer service role.


Work Schedule

This is a full-time position with shifts available every day, including rotating off-days.

Weekend shifts may be required as assigned.


Are You Ready for an Exciting Career?

If you believe you are suited for this customer service role, we invite you to complete our initial 3-minute, mobile-friendly application. We look forward to learning more about you.