Operations Director

6 days ago

Brick, United States PM Pediatric Care Full time
Job Summary

The Operations Manager is responsible for the day-to-day management of multiple pediatric urgent care locations. This is a full-time role with both clinical and administrative responsibilities.

Key Responsibilities
  • Employee Management
    • Provide a consistent on-site managerial presence to coach staff, encourage teamwork, and enhance site communications.
    • Recruit, interview, and hire Clinical Support Staff (CSS).
    • Coordinate and assist with onboarding and training for CSS and Provider staff.
    • Create and manage CSS schedules and coordinate with regional leadership to maintain staffing levels.
    • Coordinate coverage for shifts that are understaffed.
  • Quality and Safety
    • Ensure that staff are utilizing best practices and tools for maintaining clinical excellence.
    • Ensure resolution of quality/safety concerns through submission, review, escalation, and coordination.
    • Identify and implement solutions/improvements, and document meaningful follow-up in the safety reporting system.
    • Review and respond to data, partnering with central support team and regional leadership team to ensure consistent delivery of safe, high-quality care.
    • Intervene, escalate, and engage support to address low performance.
  • Site Management
    • Responsible for inventory management including ordering and inventorying supplies, reviewing, and submitting invoices to accounts payable.
    • Monitor backorders and recalls, and coordinate medical equipment inspections.
    • Ensure facilities maintenance including surveying sites for repairs, entering tickets via facilities maintenance system, arranging onsite presences for repairs, tracking annual inspections.
    • Ensure facility safety and security by preventing and addressing concerns and coordinating access for staff and contractors.
    • Account for site finances, including making bank deposits and performing weekly reconciliation, managing petty cash, and submitting batch and expense reports.
  • Marketing
    • Commit or delegate approximately 5-6 hours per week to local marketing initiatives.
    • Establish and maintain a local outreach calendar, put together swag bags, distribute collateral, research local events, plan hosted events, etc.
    • Attend and secure staff to attend local events to spread awareness and represent their urgent care center(s).
  • Clinical Duties
    • Maintain clinical licensure and training as required by clinical role.
Requirements
  • Clinical experience preferred.
  • Urgent Care experience is preferential.
  • Pediatric experience preferred.
  • Healthcare managerial experience of 3-5 years.
  • Proficiency in MS Office Suite and Office 365.
  • Excellent written and verbal communication skills while remaining tactful.
  • Strong organizational skills.
  • Strong analytical skills.

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