Retail Sales Associate

4 days ago


Morgantown, West Virginia, United States A-1 Screenprinting, LLC, DBA Underground Printing Full time
About the Role

We are seeking a highly motivated and customer-focused Store Associate to join our team at A-1 Screenprinting, LLC, DBA Underground Printing. As a Store Associate, you will play a critical role in providing exceptional customer service, driving sales, and maintaining a clean and well-presented store environment.

Key Responsibilities
  • Customer Service:
    • Greet customers and provide a welcoming and friendly atmosphere.
    • Assist customers in finding products and provide recommendations based on their needs.
    • Assist customer inquiries, both retail and custom, and provide information about products, services, and promotions, if possible.
    • Handle customer complaints or concerns and escalate as necessary.
    • Ensure a positive shopping experience for customers.
  • Sales and Upselling:
    • Actively engage with customers to promote and sell products.
    • Demonstrate product knowledge and highlight features and benefits.
    • Use effective sales techniques to upsell and cross-sell products.
    • Meet or exceed sales targets and contribute to overall store revenue.
    • Process customer transactions accurately and efficiently.
  • Merchandising and Product Display:
    • Assist with merchandising activities, including stocking shelves, organizing displays, and arranging products.
    • Ensure products are properly labeled with accurate pricing and information.
    • Maintain a clean and well-presented store environment.
    • Monitor inventory levels and inform supervisors of any stock shortages or excesses.
    • Participate in periodic inventory counts.
  • Store Operations Support:
    • Assist with opening and closing procedures, including cash register reconciliation, security checks, and store cleanliness.
    • Follow store policies and procedures, including handling cash and credit card transactions.
    • Collaborate with the Sales Manager to ensure smooth operations and effective teamwork.
    • Attend and actively participate in staff meetings and training sessions.
    • Adhere to company guidelines and regulations, including dress code and code of conduct.
    • Effectively and efficiently review and ship online orders daily.
  • Custom Sales Support:
    • Complete Sales Associate Lessonly Training to have a base understanding of the custom printing side of the business.
    • Become familiar with the Core Samples in store and on our website.
    • Assist customers in creating quotes and placing custom orders in the absence of a Sales Manager.
    • Provide assistance to the Sales Manager with gathering leads, interacting with quotes, and other duties as needed.
Requirements
  • Active campus involvement.
  • Excellent marketing and communication skills.
  • Advanced organizational skills.
  • PC Proficient with experience with MS Office Suite, Gmail and Google documents.
  • Sales and customer service experience is preferred.
  • Be a representative of our company core values:
    • Show Up.
    • Work Hard.
    • Be Respectful & Honest.
    • Strive for Excellence.
    • Do What You Say.
    • Promote Diversity, Equity & Inclusion.


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