Hotel Operations Manager

2 days ago


Newark, California, United States Marriott International Inc Full time

About Us

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We are a team of dedicated professionals at Marriott International Inc, committed to delivering exceptional guest experiences. Our culture is built on the values of teamwork, integrity, and excellence. We strive to create an environment where our team members can grow and thrive, while providing outstanding service to our guests.

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Job Description

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We are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel's management team, you will be responsible for overseeing the daily operations of our front desk, reservations, and audit teams. Your primary focus will be on ensuring that our guests receive exceptional service and that our hotel operates efficiently and effectively.

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Responsibilities

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  • Train, coach, and develop your team to provide outstanding guest service">
  • Oversee the daily operations of the front desk, reservations, and audit teams">
  • Monitor and improve front office processes to ensure efficient and effective operation">
  • Collaborate with other departments to ensure seamless guest experience">
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Requirements

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  • Previous 2+ years of Front Office Manager experience in a branded hotel environment">
  • College degree or coursework in hospitality related field preferred">
  • Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms">
  • Fluency in English: additional languages preferred">
  • Excellent verbal and written communication skills">
  • High energy with effective and influential people skills">
  • Strong leadership skills">
  • Superior interpersonal and customer service skills">
  • Reliable with the ability to multi-task and work under pressure">
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Benefits

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  • $500 sign-on bonus for eligible candidates">
  • Bonus eligibility">
  • 401k plan">
  • Health, dental, vision, life, and voluntary insurance">
  • TEAM and travel discounts">
  • Vacation, well, and holiday pay">
  • Career advancement opportunities">
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Compensation

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The salary for this position is $68,640 per year, based on experience and qualifications. Benefits include health, dental, vision, life, and voluntary insurance, as well as vacation, well, and holiday pay. Career advancement opportunities are also available.



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