Intake Coordinator

4 days ago

Terre Haute, Indiana, United States Summit BHC Full time
About the Job:

The Intake Coordinator plays a vital role in creating a positive first impression for clients and their families at our facility. Key responsibilities include phone triage, addressing requests for services, and performing client call backs. The successful candidate will also be responsible for verifying insurance eligibility, coordinating with insurance companies, and facilitating assessment and/or intake to facility services when appropriate.

Roles and Responsibilities:
  • Phone triage and client call backs
  • Verifying insurance eligibility and coordinating with insurance companies
  • Facilitating assessment and/or intake to facility services
  • Providing administrative support to the department of admissions
  • Ensuring the quality of service to clients and their families
What We Offer:
  • Competitive compensation
  • Challenging and rewarding work
  • Career development opportunities
  • Benefits including medical, dental, vision, life insurance, 401(K), paid time off, and more
Requirements:
  • High School Diploma or equivalent required
  • One or more years' experience in healthcare admissions required
  • Preferably in the mental health or substance abuse field
  • Experience in client assessment, referral, treatment planning, and communication with external review organizations
  • Knowledge of community resources
  • Outstanding interpersonal and interviewing and assessment skills
  • CPR and de-escalation and restraint certification required
What You Will Do:
  • Conducts pre-admission assessments and completes admission pre-certification as needed
  • Interviews client, family members, and/or collateral sources to assure intake criteria are met
  • Reviews prospective admissions against approved admission criteria, policies, and procedures
  • Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution, and business development
  • Responds and reacts to the needs of referred clients
  • Assesses family needs for mediation, sober escort, and intervention and determines which professional resources are most appropriate to contact
  • Works closely with other departments as well as external parties to ensure the timely admission of clients
  • Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system

We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.

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