Fitness Club Customer Experience Specialist

1 week ago


Folsom, California, United States Taymax Group Full time
Overview

Taymax Group, a leading fitness company, is seeking an experienced and customer-focused individual to join our team as a Member Services Representative. This role plays a vital part in delivering exceptional experiences for our members, ensuring they feel valued and supported in their fitness journey.

Key Responsibilities
  • Provide top-notch customer service, responding promptly to member inquiries and resolving issues efficiently.
  • Maintain accurate records of member information, updates, and interactions using the club's system.
  • Collaborate with the Club Manager to ensure seamless day-to-day operations, including managing the front desk, handling phone calls, and facilitating new member sign-ups.
  • Assist in maintaining a clean and organized club environment, adhering to high standards of cleanliness and tidiness.
Required Skills and Qualifications
  • High school diploma or equivalent required; relevant experience in customer-facing roles preferred.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with members and colleagues.
  • Punctuality, reliability, and strong time management skills are essential.
  • Bilingualism or multilingualism may be beneficial but is not a requirement.
  • Able to work independently and collaboratively as part of a dynamic team.
Benefits

We offer competitive pay and opportunities for professional growth and development. Our Judgement Free Zone philosophy ensures that everyone feels welcome and supported in achieving their fitness goals.

Salary Information

The estimated salary range for this position is between $16.00 and $16.50 per hour, commensurate with experience and qualifications. We strive to provide fair compensation and opportunities for career advancement.



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