Customer Support Specialist

4 weeks ago


White City, Oregon, United States NIC Industries Full time
Job Overview

NIC Industries is seeking a highly motivated and value-driven individual to fill the role of Customer Support Specialist. This position is responsible for providing exceptional customer service and support to customers across various divisions, including Cerakote, Prismatic Powders, and Auto & Home.

The ideal candidate will possess excellent communication and writing skills, as well as the ability to articulate complex ideas to both technical and non-technical audiences. Additionally, they will have a strong understanding of the company's values and be committed to continuous professional growth and development.

The Customer Support Specialist will be responsible for:

  • Providing solutions to common application errors and finish defects through email and phone communication
  • Utilizing company software to process replacements, refunds, and returns, and logging pertinent information for data collection
  • Conducting training classes with employees across all divisions
  • Developing written content for website media and facilitating content publishing
  • Cross-training within all divisions to increase hands-on experience
  • Collaborating with NIC Departments to assist with advising, troubleshooting, or executing NIC objectives

The successful candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a team environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Benefits:

  • Competitive salary and monthly bonus
  • Opportunities for professional development and training
  • A dynamic and collaborative work environment


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