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Client Support Specialist

2 months ago

Plymouth, Michigan, United States WESCO International Full time
Position Overview

As a Customer Care Associate, you will engage with clients through phone and email to address inquiries and resolve issues. Your role will involve tackling primarily routine inquiries, alongside some more intricate challenges, ensuring that solutions or requested information are effectively communicated to the client. You will assess customer service requirements and coordinate with other departments for follow-up as necessary.

Key Responsibilities:
  • Assist clients by addressing questions, concerns, and account inquiries while managing customer complaints.
  • Work in conjunction with the finance team to address and rectify discrepancies.
  • Investigate and resolve client issues, serving as a liaison between clients and other departments when required.
  • Provide support to Project and Account Managers as needed.
Required Qualifications:
  • High School Diploma or Equivalent required; College Degree preferred.
  • 2-4 years of relevant experience in customer service.
  • Strong interpersonal skills to work effectively in a diverse environment.
  • Excellent verbal and written communication abilities.
  • Ability to perform well under pressure.
  • Meticulous attention to detail.
  • Capability to interact with individuals sensitively, tactfully, and professionally at all times.
  • Proficient in computer applications, including MS Word, Excel, and email.
Wesco International, Inc. is an equal opportunity employer, ensuring fair employment practices for all employees and applicants.

About Our Organization

At Wesco, we are dedicated to building, connecting, powering, and protecting the world. As a premier provider of business-to-business distribution, logistics services, and supply chain solutions, we strive to create a reliable environment for our clients.

Our workforce is our greatest asset. Wesco is committed to promoting diversity and inclusion by valuing the unique perspectives and individuality of our employees. Through various initiatives, we foster a supportive community that champions your success.