IT Manager

3 weeks ago

Tucson, Arizona, United States The Westin La Paloma Resort & Spa Full time
About Us:
The Westin La Paloma Resort & Spa in Tucson is a 250-acre desert resort nestled in the foothills of the Santa Catalina Mountains. We offer exciting employment opportunities in our rooms division, food and beverage, and administrative departments. Our comprehensive benefit program includes health and welfare benefits for full-time associates, paid time off, free meals, and a discounted travel benefit at any Marriott hotel worldwide.

Job Summary:
The IT Services Manager is responsible for ensuring the proper functioning of systems at the hotel. This includes installation and maintenance of systems, providing on-site and on-call support to associates, and managing vendors to implement and support applications. The ideal candidate will have 2+ years of experience in technical support and/or networked computing environments, a bachelor's degree, and experience in hospitality or gaming. Technical certifications such as MCSE, CCNA, or CompTIA are preferred. Excellent communication and customer service skills are essential, as well as the ability to interact with hotel guests and handle multiple projects simultaneously.

Responsibilities:
• Ensure acceptable performance in computing and network systems
• Assist in setting the overall technical vision of the hotel
• Manage vendors to implement and support applications
• Provide end-user support for desktop, laptops, and network-related problems
• Setup computer software and hardware for new/existing staff, including user accounts
• Maintain complete and accurate software/hardware inventory, ensure software licensing compliance
• Monitor server performance, disk space, error logs, and backups of critical systems
• Provide on-call and after-hours service and support for systems, desktops, and network
• Manage telecom system and coordinate repairs and moves/adds/changes with telecom vendors
• Provide support to hotel guests for computer and telecom issues

Benefits:
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for physical, mental, and financial wellness. Our benefits include competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, pet insurance, and a 401(k) savings plan with matching funds. We also offer discounts through our 'YouDecide' and Hotel Room Discount programs. HEI is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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