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Equipment Operations Coordinator

2 months ago


Livonia, Michigan, United States REIC SPECIALTY, LLC Full time
Job Overview

Position Summary: This role requires a proactive and collaborative individual who excels in a dynamic customer service setting. The individual will engage in the assembly of rental equipment, parts procurement, and shipping, while maintaining accurate control records and performing various assigned tasks.

Key Responsibilities
  • Support national service shop operations by ensuring a safe, organized, and clean working environment.
  • Complete the assembly of newly manufactured rental equipment and prepare parts kits for diverse rental products.
  • Enhance shop processes and procedures to achieve optimal efficiency while upholding quality standards.
  • Assist the technical director in identifying the appropriate components for equipment refurbishment and modifications.
  • Collaborate with the national service team to order, inspect, and store parts for heating equipment and business operations, adhering to purchase order protocols.
  • Source and procure parts and materials from local suppliers as necessary.
  • Engage in the rebuilding and modification of equipment, including wiring and kit installations.
  • Transport parts and equipment between the shop and manufacturing facility using a company vehicle.
  • Assemble retrofit kits for distribution to service locations.
  • Manage the shipping and receiving of parts and equipment through various delivery methods, including personal transportation when required.
  • Maintain the parts room and stock areas in an orderly manner to ensure adequate inventory levels and prevent shortages.
  • Participate in ad-hoc and monthly physical inventory assessments.
  • Continuously develop a comprehensive understanding of products and services offered.
  • Promote and adhere to safe working conditions in compliance with all relevant regulations.
  • Deliver exceptional customer service in all interactions.
  • Collaborate with team members to address issues beyond individual expertise, escalating as necessary.
  • Engage with colleagues across the organization to foster teamwork.
  • Perform additional tasks and responsibilities as assigned.
Qualifications
  • Must possess and maintain a valid driver's license with a clean driving record.
  • Forklift operator's license/certification required within six months of hire.
  • High school diploma or equivalent; 12 to 18 months of relevant technical/mechanical experience preferred.
  • 2+ years of experience in a technical customer service environment is advantageous.
  • Strong technical and organizational skills.
  • Excellent communication and interpersonal abilities.
  • Ability to prioritize tasks and manage multiple responsibilities effectively.
  • Proficient listening skills and professional verbal and written communication.
  • Demonstrated commitment to superior customer service.
  • Basic understanding of mechanical and technical tools and terminology.
  • Drive for quality and results to help the organization meet excellence standards.
Special Working Conditions

Exposure to varying temperatures, noise levels, and potential hazards is expected. Must be capable of climbing ladders and stairs as required.