Hospitality Ambassador

We are seeking a highly skilled and charismatic Front Desk Agent to join our team at the Fairfield Inn & Suites - Moab, UT. As a key contributor to our hotel's success, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.

Lodging Dynamics Hospitality Group is a national hospitality management company with over 30 years of experience in the industry. We operate hotels across multiple states and brands, including Marriott and Hilton. Our mission, "Make Money and Do Good," focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.

As a Front Desk Agent, your primary responsibilities will include:

• Booking guest reservations and coordinating with the reservation center
• Registering guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates
• Greeting, registering, and assigning rooms to guests
• Handling confidential information, including guest records, with a high degree of integrity
• Answering and routing calls as appropriate, taking guest messages with accuracy
• Resolving minor guest complaints to their satisfaction, informing supervisors of major problems or unhappy guests

To excel in this role, you should possess:

• A high school diploma or equivalent combination of education and experience
• A good understanding of procedures and practices in the hospitality industry
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• The ability to provide exceptional customer service
• Good leadership and training abilities

In your first few months as a Front Desk Agent, you can expect to learn about our hotel's amenities, assist the front desk team, and demonstrate your leadership skills. As your work progresses, you will become a key contributor to the overall guest experience.

We offer a competitive salary range of $35,000 - $45,000 per year, depending on experience, plus benefits, including:

• A people-first culture
• Travel discounts at hotel partners and franchises
• Paid time off
• Participation in our Wellness program
• A full suite of benefits, including health, dental, vision, 401(k), and other supplemental benefits

If you are passionate about delivering exceptional guest experiences and leading by example, we encourage you to apply online.