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Financial Services Associate

2 months ago

Allen, Texas, United States Frost Bank Full time
About the Role:
As a Client Relationship Specialist, you will be the initial point of contact for numerous clients, establishing the benchmark for exceptional banking experiences. Your role is pivotal in fostering trust and integrity while nurturing long-lasting relationships with our clientele, which spans across generations.

Your Responsibilities:
  • Deliver comprehensive support in both personal banking and teller functions, adhering to consumer banking performance metrics.
  • Educate clients on various banking products, including deposits and loans, while assisting with service inquiries and account maintenance.
  • Exhibit strong ethical standards, ensuring the best outcomes for each client through sound judgment in every interaction.
  • Provide teller services such as processing deposits, payments, and check cashing, in line with established banking protocols.
  • Maintain accurate cash levels and execute daily reconciliations of teller transactions.
  • Proactively manage risk and engage in loss prevention practices.
  • Participate in ongoing training for both teller and personal banking to stay updated on relevant policies, regulations, and best practices.
  • Build rapport with clients, becoming their trusted point of contact and guiding them on their financial journeys.

What You Bring:
Availability:
Monday–Friday, with rotating weekend shifts.
Skills:
  • Proficiency in Microsoft Office Suite.
  • Exceptional written and verbal communication abilities.

Preferred Qualifications:
  • College coursework.
  • Experience in fraud prevention and customer trust-building.

Why Join Frost:
At Frost, we prioritize your well-being, family, and future, offering a comprehensive benefits package that includes:
  • Medical, dental, and vision coverage.
  • 401(k) matching.
  • Generous paid time off and holiday schedule.
  • Extensive health and wellness initiatives, including an Employee Assistance Program.

Since our inception, Frost has been dedicated to delivering outstanding banking, investment, and insurance services throughout Texas. We are proud to be recognized as a leading employer in the financial services sector, committed to cultivating long-term relationships with our clients and employees alike.