RV Service Advisor Professional

2 weeks ago


Grand Rapids, Minnesota, United States EasyCare Recruiting Full time
Career Opportunity

We are seeking a skilled Service Advisor to join our team at EasyCare Recruiting. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • You will be responsible for greeting customers promptly and courteously, setting the tone for a positive experience.
  • You will clearly articulate repair needs to technicians, ensuring that customers understand the necessary work.
  • You will upsell recommended services using low-pressure, high-integrity methods, increasing revenue and customer satisfaction.
  • You will provide accurate estimates of repair costs, maintaining transparency and trust with customers.
  • You will adhere to dealership policies regarding customer RV care and operation, ensuring compliance and quality.
  • You will follow up on each repair, keeping customers informed of progress and addressing any concerns.
  • You will inspect repair quality, ensuring that all work is complete and meets expectations.
  • You will notify customers when their RVs are ready for pickup, exceeding expectations and building loyalty.
  • You will review and explain repairs and associated costs with customers, fostering understanding and satisfaction.
  • You will handle minor customer concerns and complaints, resolving issues efficiently and effectively.
  • You will maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards, driving continuous improvement.
Requirements
  • A minimum of 1 year of previous Service Advisor experience is required, along with relevant education and prior Service Advisor training.


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