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Satellite Ground Station Field Service Engineer
2 months ago
Viasat is seeking a highly skilled Satellite Ground Station Field Service Engineer to join our Technical Services organization in Duluth, GA. As a key member of our team, you will provide technical support for our SATCOM earth station customers around the world.
Key Responsibilities- Provide technical support for SATCOM earth station customers, including remote technical assistance and onsite maintenance support.
- Work independently to solve complex problems and collaborate with cross-functional teams to resolve issues.
- Develop customer relationships and work effectively with functional areas within the company.
- Lead technical discussions across multi-discipline teams and geographic sites.
- 3 years of related field experience.
- Experience leading to technical resolution when performing emergency restoral actions on ground station equipment.
- Self-motivated with the internal drive and motivation to begin and continue tasks without external stimulus.
- Capable of quickly adapting to new and dynamic situations.
- Demonstrated experience providing remote technical assistance and working independently to quickly identify the problem and devising a temporary and/or long-term solution.
- Ability to handle working long hours in stressful work environments until the successful resolution of customer issues.
- Experience installing, configuring, and troubleshooting LAN and other IP equipment on customer sites.
- Expertise in Microsoft Office, EXCEL.
- Associate Degree or equivalent work experience.
- US citizenship required.
- Able to obtain and maintain a Secret level security clearance.
- Willing to be on-call after hours up to 30%.
- Ability to travel up to 50%, including international travel.
- Current US passport or ability to obtain a passport within six months of start date.
- Ability to pass skills testing for grip and static strength, dynamic lifting and work/positional tolerances.
- 1+ years of experience with Viasat specific products.
- Education, training, and experience to understand the principles of operation of satellite communication systems.
- Direct experience repairing and installing satellite earth stations.
- Advanced analytical skills to troubleshoot problems to the root cause and to implement short- and long-term solutions.
- Ability to work under pressure and to communicate effectively directly with customers.
- Experience working in Sales Force, ServiceNow or other Ticketing and Workflow tools.
- Top Secret Clearance with SCI eligibility.
