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General Manager

2 months ago

Branson, Missouri, United States Vacasa Full time
Job Summary

Vacasa is seeking a seasoned General Manager to lead our operations in Branson, MO. As a key member of our leadership team, you will be responsible for overseeing the day-to-day activities of our property management team, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Oversee operations in Branson, MO, managing a portfolio of properties and ensuring seamless guest experiences.
  • Develop and maintain strong relationships with property owners, providing proactive communication and expert knowledge of their properties.
  • Meet and maintain Vacasa standards and metrics, including NPS, unit appearance, and efficiency.
  • Manage a budget for your portfolio, adhering to set annual costs and performing cost-benefit analyses.
  • Lead and manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures.
  • Support your team with escalated guest and homeowner concerns, responding to emails, calls, and tickets.
  • Conduct regular inspections prior to guest and owner arrivals.
  • Occasional need to perform housekeeping and maintenance duties.
  • Travel between worksites is frequent, and this person will need their own reliable transportation.
  • Partner and assist your Business Development Representative when new units join the portfolio.
  • Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.
  • Provide cross-coverage for your manager and Co-GM(s) when necessary.
Requirements
  • Technical computer skills required on all forms of hardware - laptops, tablets, and mobile devices.
  • Availability to work Sunday through Saturday, early mornings, and evenings as needed.
  • Professional in all forms of communication, including email, phone calls, video calls, and texts.
  • Ability to work well under pressure in an agile, fast-paced environment.
  • Excellent time management skills with the ability to change activity frequently and cope with interruptions.
  • Highly responsive and reliable.
  • Strong attention to detail.
  • Prior housekeeping experience a plus.
  • Adhere to all company policies and procedures.
  • Ability to stand, sit, and walk for an extended period of time.
  • Reach overhead and below the waist.
  • Regularly push, pull, and lift up to 25 pounds.
  • Occasionally lift or move up to 50 pounds.
  • Bend, stoop, squat, kneel, and twist.
What We Offer
  • $65-70k base salary + quarterly bonus plan + full benefits.
  • Health/dental/vision insurance 100% coverage option.
  • Employer-sponsored & voluntary supplemental benefits.
  • 401K retirement savings plan with immediate 100% company match on the first 6% you contribute.
  • Health & Dependent Care Flexible Spending Accounts.
  • Flexible vacation time.
  • Paid sick days and holidays.
  • Paid parental leave after one year of tenure.
  • Employee Assistance Program.
  • Career advancement opportunities.
  • Employee discounts.
  • All the equipment you'll need to be successful.
  • Great colleagues and culture.