Telehealth RN Triage Specialist

7 days ago


Cincinnati, Ohio, United States Conduit Health Partners Full time

Job Summary:

The RN Triage Specialist provides telephonic triage to assist callers to determine the most appropriate level of care needed for the current situation expressed or assessed, following workflows and utilizing protocols/resources to provide supportive service to patients and customers.

Key Responsibilities:

  • Provides telephonic triage or requested support and / or virtual monitoring. Offers subsequent recommendations, education or care advice using decision making tools, clinical judgement, and defined workflows.
  • Participates in care coordination, by partnering with customers to reduce readmissions, enhance chronic disease management, manage health risk and injury reporting. Schedules provider appointments and facilitates provider communication.
  • Ensures accurate, timely documentation in the EMR (Electronic Medical Record) according to best practice, guidelines, or workflows.
  • Participates in virtual monitoring and subsequent reporting and escalation to support services identified by customer. Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are being met and continuity of Conduit Health Partners business operations is maintained.
  • Participates in process improvement, professional development, peer development and peer review

Requirements:

  • RN license required in applicable state(s).
  • Multistate/Compact RN Licensure preferred
  • ADN or Diploma Nursing required
  • BSN preferred
  • 1 year of acute care nursing experience required.
  • Triage experience preferred.

Working Conditions:

  • Remote/ At Home work Environment Opportunity may be provided. This is dependent upon business needs and capability. Will require a signed agreement. Minimum internet speed of primary and secondary work locations is: download speed of 100Mpbs; upload speed of 20Mbps. Reference policy: Conduit Health Partners Work from Home.

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