Banking Associate

Job Summary:

We are seeking a highly skilled and customer-focused Call-In Bank Teller to join our team at Community Bank System, Inc. (CBSI). As a Call-In Bank Teller, you will play a critical role in providing exceptional customer service and financial support to our customers across multiple bank branches.

Key Responsibilities:

• Provide coverage to the team by conducting financial transactions, actively listening for customer needs, and referring customers to appropriate products.
• Offer quality customer service and a positive banking experience by handling financial transactions with accuracy and professionalism.
• Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly.
• Prepare individual daily settlements of teller cash and proof operations.
• Research customer accounts, send out prospecting letters, and follow up with customers by telephone.
• Accept loan, utility, and other payments.
• Issue money orders, cashier's checks, and travelers checks, correspondent bank drafts, etc.

Requirements:

• Reliable transportation
• High School Diploma or GED
• Good communication skills
• Attention to detail
• Basic math skills and computer skills
• Ability to understand direction and adhere to established policies and procedures
• Prior cash handling or customer service is preferred but not required
• All applicants must be 18 years of age or older
• Travel is required to surrounding branches as needed (including parts of Allegany County and Cattaraugus Counties)

Compensation and Benefits:

• Competitive salary commensurate with experience
• Potential for annual merit increase
• 401K with generous match
• Banking discounts
• Other benefits and perks

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk, or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

Community Bank System, Inc. is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

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