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Enterprise Analyst

2 months ago

Reston, Virginia, United States iWorks Corporation Full time
Job Overview

Position: Business Analyst - Various Opportunities

Location: Remote

About iWorks Corporation:

Founded in 2005, iWorks Corporation stands as a premier provider of information technology and professional services tailored for the federal government. Our expertise encompasses personnel security and vetting solutions, Agile methodologies, DevOps, DevSecOps, data analytics, and cloud-based solutions. Our commitment to continuous improvement, paired with our deep knowledge in business and technology, enables us to deliver innovative solutions.

Benefits:

We provide a comprehensive benefits package that includes Medical, Dental, Vision, Life and Disability insurance; a 401(k) plan; Profit Sharing; Health and Wellness Benefits; as well as Paid Sick Leave, Vacation, and Holidays. Our incentive program rewards innovation and business development with potential bonuses throughout the year. Additionally, all employees are eligible for an annual salary review based on performance and commitment to the company.

Role Summary:

We are in search of a highly capable and driven Business Analyst to become part of our vibrant team. In this position, you will engage with stakeholders to collect and document business requirements, assess processes and data, and facilitate communication between business and technical teams. Your duties will include prioritizing and managing requirements, performing data analysis, and pinpointing opportunities for process enhancement. You will be instrumental in ensuring the successful execution of projects by fostering effective communication, supervising user acceptance testing, and offering training and support.

Compensation: Salary is commensurate with the candidate's skills, experience, location, and qualifications.

  • 0-3 years of relevant experience - $50,000 to $65,000
  • 3-6 years of relevant experience - $65,000 to $80,000

Daily Responsibilities:

  1. Deliver prompt, courteous, and professional customer support through a customer service application for inquiries related to application usage, technical issues, and resolutions.
  2. Respond to electronic communications from the user community.
  3. Ensure customer satisfaction and maintain positive business relationships during all interactions.
  4. Create, maintain, and update support tickets with detailed information about the problem and its resolution.
  5. Collaborate with cross-functional teams to achieve a shared understanding and project success while identifying and addressing process enhancements and risks.
  6. Assist in developing and preparing various correspondence and documentation, including Standard Operating Procedures and reports.
  7. Work with stakeholders to capture business objectives and requirements.
  8. Organize and conduct knowledge sharing and training for internal and external stakeholders.
  9. Assist with translating business needs into technical specifications, including workflow and data model documentation using Microsoft Office and other tools.

Required Qualifications:

  • Security Clearance: Secret security clearance fully adjudicated.
  • Education: Associate degree or higher in business administration, technical writing, process optimization, information technology, or related fields.
  • Tools and Technologies: Familiarity with one or more of the following: ServiceNow, Git, Jira, and similar tools.
  • Experience Levels: Roles classified based on experience levels and proficiency in tools and technology. 0-3 years for Junior roles and 3-6 years for Mid-level.
  • Skills: Proficiency in business analysis, data analysis, and problem-solving abilities, along with excellent communication and interpersonal skills.
  • Personal Attributes: Self-driven, customer-focused, and detail-oriented with a commitment to accuracy.
  • Team Collaboration: Strong communication skills are essential for effective teamwork and project leadership.
  • Process & Methodology: Familiarity with Agile and DevSecOps methodologies and project management.

Preferred Qualifications:

  • Subject Matter Expertise: Familiarity with Personnel Security and supporting systems such as DISS, DCII, CATS, JVS, e-QIP, JPAS, CVS, SII, PIPS is advantageous.
  • CompTIA Security+ Certification is preferred but not mandatory.
  • Experience with SQL writing is preferred but not mandatory.

Career Advancement Opportunities:

This role offers a solid foundation for various career paths over the next 3 to 5 years, including:

  • Customer Experience Manager: Transition into managing and enhancing customer support teams and satisfaction initiatives.
  • Business/System Analyst: Move into analyzing and aligning business objectives with technical solutions.
  • Project Manager: Advance to leading teams in project management and process improvements.
  • Technical Writer/Trainer: Specialize in creating instructional materials or leading training programs.
  • Product Manager: Progress to overseeing product development and aligning with business goals.

FLSA & EMPLOYMENT STATUS: FLSA EXEMPT AND FULL-TIME POSITION

iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristics.