Shipping and Receiving Coordinator

2 days ago

Phoenix, Arizona, United States International Paper Full time
Job Title: Shipping and Receiving Coordinator

International Paper is seeking a highly organized and detail-oriented Shipping and Receiving Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth flow of goods in and out of our facility.

Key Responsibilities:

  • Coordinate and manage the day-to-day logistical activities for all incoming and outgoing shipments.
  • Communicate and coordinate shipment activities with scheduling, production, sales, and customer service teams.
  • Enter customer pickup requests and process shipments through our cieTrade system.
  • Submit availability and order requests to the Marketing Team/Sales Reps.
  • Assure all documentation is legible and accurate.
  • Create and process packing lists and bills of lading.
  • Maintain bill of lading and receiving reports.
  • Serve as a point of contact within operations, handle incoming calls on the main phone line, and assist the Sales & Marketing Team in a timely manner to resolve customer concerns/inquiries.
  • Print new plant orders daily through the cieTrade system.
  • Run an 'Incomplete Shipment' report and a 'Duplicate Shipment' report, and work with assigned Customer Service Reps to finalize Incomplete Shipments during the month and for month-end purposes.
  • Work with CSR to remove any shipments from 'Hold' status.
  • Collaborate with the Customer Service Team to process additional bookings, clear exceptions, and resolve pricing discrepancies.
  • Enter material receipt data into the Material Receiving System (MRS).
  • Responsible for entering accurate data into the system, including reviewing work and detecting mistakes before submitting information into the system.
  • Assist the Team and Recycle Reps with clearing exceptions (including intercompany).
  • Handle truck scale to effectively coordinate inbound and outbound trucking activity.
  • Interact with customers and Truck Drivers.
  • Train others as necessary.
  • Provide coverage and serve as back-up/point of contact for the Scale Clerk and Traffic Lead.
  • Maintain a safe and clean work environment according to plant housekeeping standards.
  • Participate in process improvement activities to reduce errors and improve customer satisfaction.
  • Perform other duties as assigned.

Requirements:

  • Must be 18 years of age.
  • Must be authorized to work in the United States.
  • Ability to work any shift as needed.
  • Ability to work overtime as needed.
  • Ability to read, write, and speak English fluently.
  • Ability to perform simple mathematical operations.
  • Excellent written and verbal communication skills.
  • Strong decision-making and problem-solving skills.
  • Customer-oriented mindset.
  • Good interpersonal and teamwork skills.
  • Organizational agility to adapt to changing work demands and priorities.
  • Excellent time management skills.
  • Aptitude to learn new technologies/solutions quickly.
  • Ability to multi-task and work well in a fast-paced environment.
  • Ability to use computers on a daily basis to perform simple tasks, including email communication, use of the company's multi-line phone system, use of fax/copier machines, and data entry on the company's software and MS Office suite (Microsoft Outlook, Word, and Excel preferred).
  • Experience in entering and processing shipments.
  • Familiarity with cieTrade specialized software (preferred).
  • Knowledge of shipping regulations, carrier procedures, and industry best practices.
  • Pride in reliability and working with a team.
  • On-the-job success in safety, attendance, and quality of work expected.

Benefits:

International Paper offers a comprehensive benefits package, including health, welfare, and retirement plans, flexible spending accounts, short-term disability, 401(k) and/or pension (where applicable), paid time off, education and development opportunities, and voluntary benefits, including insurance for home, auto, vision, and pets.

About International Paper:

International Paper is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue, and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa, and Europe. Net sales for 2022 were $21.2 billion.

Equal Opportunity Employer:

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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