Customer Service Ambassador

3 weeks ago


Appleton, Wisconsin, United States ThedaCare Full time
About ThedaCare
ThedaCare is a healthcare system that aims to provide outstanding care and inspire patients to take charge of their health. Our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility.

We offer a competitive salary of $42,000 per year, which includes a whole-person approach to wellness with benefits such as lifestyle engagement, access and affordability, and a commitment to work/life balance.

Job Description
This role performs first-level customer service through an inbound call center, managing a high volume of phone calls and resolving customer requests in a timely, accurate, and consistent manner. The representative will also demonstrate financial stewardship by addressing patient balances and ensuring timely processing of payments and payment plans.

Key Responsibilities:
  • Answer phone calls, complete assessments, and provide customers with accurate information and necessary next steps.
  • Meet quality and productivity expectations, adding or updating insurance coverages to maximize benefits.
  • Collections patient balances, educating patients on their financial responsibilities and negotiating payment plans.
  • Screen and document interactions, collaborating with internal and external partners to ensure accurate billing.


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