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Service Advisor
1 month ago
We are seeking a skilled Service Advisor to join our team at Laird Noller Lawrence Ford Lincoln Mazda. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the vehicle reconditioning process.
Key Responsibilities:- Greet customers and schedule service appointments in a timely and professional manner
- Record customer vehicle concerns and translate them into actionable repair orders
- Write detailed descriptions of problems and repairs, ensuring accurate and transparent communication with customers
- Estimate repair costs and times, providing customers with clear and concise information
- Sell necessary parts and services, meeting sales targets while maintaining a customer-centric approach
- Handle customer complaints and concerns in a professional and empathetic manner
- Closing repair orders and ensuring customer satisfaction
1 year of relevant Service Advisor experience is highly preferred
Benefits:- Competitive salary range: $50,000-$80,000
- Commission-based sales incentives
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Professional development assistance and opportunities for growth
- Employee discount program
- 401(k) matching and life insurance
Laird Noller Lawrence Ford Lincoln Mazda is a family-owned dealership with a reputation for excellence in customer satisfaction and employee retention. We strive to create a positive and supportive work environment, where our team members can thrive and grow.