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Service Advisor

1 month ago


Olathe, Kansas, United States Laird Noller Lawrence Ford Lincoln Mazda Full time
Service Advisor Opportunity at Laird Noller Lawrence Ford Lincoln Mazda

We are seeking a skilled Service Advisor to join our team at Laird Noller Lawrence Ford Lincoln Mazda. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the vehicle reconditioning process.

Key Responsibilities:
  • Greet customers and schedule service appointments in a timely and professional manner
  • Record customer vehicle concerns and translate them into actionable repair orders
  • Write detailed descriptions of problems and repairs, ensuring accurate and transparent communication with customers
  • Estimate repair costs and times, providing customers with clear and concise information
  • Sell necessary parts and services, meeting sales targets while maintaining a customer-centric approach
  • Handle customer complaints and concerns in a professional and empathetic manner
  • Closing repair orders and ensuring customer satisfaction
Requirements:

1 year of relevant Service Advisor experience is highly preferred

Benefits:
  • Competitive salary range: $50,000-$80,000
  • Commission-based sales incentives
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Professional development assistance and opportunities for growth
  • Employee discount program
  • 401(k) matching and life insurance
About Us:

Laird Noller Lawrence Ford Lincoln Mazda is a family-owned dealership with a reputation for excellence in customer satisfaction and employee retention. We strive to create a positive and supportive work environment, where our team members can thrive and grow.