Unified Communications Systems Architect
6 days ago
The ideal candidate will have extensive knowledge of VOIP equipment such as Cisco UC equipment, deployment tools like Jabber, Microsoft Teams, WebEx, and Cisco Unified Communications Manager (CUCM). Additionally, they should be familiar with complex computer operating hardware systems and have experience with system design, development, modification, and troubleshooting.
About the Role:
This role requires a strong background in UC/VoIP system concepts and architecture, specific requirements, and implementation approaches. You will also be responsible for providing technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software UC/VoIP systems.
Responsibilities:
- Lead and support enterprise UC projects;
- Provide high-level technical understanding for problem-solving and troubleshooting;
- Provide training and support to subordinate engineers/administrators/technicians when necessary;
- Interact with hardware and software vendors to address issues when necessary;
- Use escalation standards and personal judgment to ensure timely resolution of problems;
- Resolve escalated trouble tickets from Service Desk;
- Work on-call shift rotations with other members of the department;
- Deployment and troubleshooting of VOIP equipment;
Requirements:
- Bachelor's degree from an accredited institute in an area applicable to the position;
- Minimum six (6) years of relevant experience in addition to education level;
- Must possess current DoD 8570 IAT II and CCNP (or equivalent) certifications;
- Experience working in a DoD or IC environment desired;
- Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph;
Estimated Salary: $130,000 - $160,000 per annum depending on location and qualifications.
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