Pet Care Specialist

3 weeks ago


Montclair, New Jersey, United States Destination Pet Full time
Destination Pet Overview

Welcome to Destination Pet, a company dedicated to providing top-notch pet care services. We strive to create a connected care network of trustworthy partners who bring innovative solutions every day.

We are seeking a skilled Pet Care Specialist to join our team at Pups at Play-Montclaire. As a key member of our customer service team, you will play a vital role in ensuring our clients receive exceptional care and support.

About the Role:
  • Provide excellent customer service to clients and their pets.
  • Tour prospective clients through our facility, showcasing our services and amenities.
  • Sell our services and products to prospective customers, highlighting their benefits.
  • Answer phone calls and provide information according to established procedures.
  • Welcomes clients and pets, ensuring they have the necessary vaccination records.
  • Manage cash transactions, including accepting payments and maintaining an accurate cash drawer balance.
  • Explain company policies to customers in a positive manner.
  • Respond to customer complaints professionally and resolve issues promptly.
  • Escort pets to their enclosures and provide water as needed.
  • Operate our Point-of-Sale system efficiently.
  • Maintain the appearance and cleanliness of public areas.
  • Complete all required training and attend sessions as needed.
  • Treat clients, guests, visitors, and coworkers with professionalism and courtesy.
Requirements:

Expertise & Experience:
  • High School Graduate or Equivalent.
  • Minimum 1-year experience in customer service or retail sales.
  • Strong problem-solving skills and ability to work quickly under pressure.
  • Excellent communication and interpersonal skills.
  • Customer Service experience preferred.
  • Proficiency in utilizing multi-line phone systems and computer systems.
  • Displays a professional demeanor at all times.
Physical Demands:
  • Frequent lifting of up to 40 pounds.
  • Ability to stand, walk, and climb stairs frequently.
  • Must handle dogs on leashes.
  • Work in an environment exposed to disinfectant/sanitation chemicals, animal dander, and excretions.
Compensation: $16.50 per hour DOE.

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