Pet Care Specialist
3 weeks ago
Welcome to Destination Pet, a company dedicated to providing top-notch pet care services. We strive to create a connected care network of trustworthy partners who bring innovative solutions every day.
We are seeking a skilled Pet Care Specialist to join our team at Pups at Play-Montclaire. As a key member of our customer service team, you will play a vital role in ensuring our clients receive exceptional care and support.
About the Role:
- Provide excellent customer service to clients and their pets.
- Tour prospective clients through our facility, showcasing our services and amenities.
- Sell our services and products to prospective customers, highlighting their benefits.
- Answer phone calls and provide information according to established procedures.
- Welcomes clients and pets, ensuring they have the necessary vaccination records.
- Manage cash transactions, including accepting payments and maintaining an accurate cash drawer balance.
- Explain company policies to customers in a positive manner.
- Respond to customer complaints professionally and resolve issues promptly.
- Escort pets to their enclosures and provide water as needed.
- Operate our Point-of-Sale system efficiently.
- Maintain the appearance and cleanliness of public areas.
- Complete all required training and attend sessions as needed.
- Treat clients, guests, visitors, and coworkers with professionalism and courtesy.
Expertise & Experience:
- High School Graduate or Equivalent.
- Minimum 1-year experience in customer service or retail sales.
- Strong problem-solving skills and ability to work quickly under pressure.
- Excellent communication and interpersonal skills.
- Customer Service experience preferred.
- Proficiency in utilizing multi-line phone systems and computer systems.
- Displays a professional demeanor at all times.
- Frequent lifting of up to 40 pounds.
- Ability to stand, walk, and climb stairs frequently.
- Must handle dogs on leashes.
- Work in an environment exposed to disinfectant/sanitation chemicals, animal dander, and excretions.
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